Privacy Policy



TheKnee.com (our website) provides this statement to inform you of our privacy policy and practices.

Effective August 2010 this privacy statement covers personally identifiable information and anonymous data collection through aggregate reporting.

Personally identifiable information is any general information that is associated with your name or personal identity (such as your name, address, social security number, credit card number, email address etc.). Anonymous (non-personal) data is information about usage and service operation, reported in aggregate, which is not associated with a specific personal identity (such as browser type, IP addresses, etc.).

From time to time, we may ask you to provide us with personally identifiable information about you through our website.  We use this information to better understand your needs and interests, and to provide you with better service. Once you choose to provide us with personal information, it will only be used to support your relationship with our website and, in some cases, provide offers and information by our partners and affiliates.

Anonymous (non-personal) data is collected in aggregate for reporting about our website usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.  Our website also contains links to other websites. We are not responsible for the content or privacy practices of these other sites. We encourage our members, customers and users to be aware when they leave our site and to read the privacy statements of each and every website they visit that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

What We Collect

On our website, you can order products, make information requests, or sign up to receive news and information from us and our partners. The types of personal information you provide to us on these pages may include name, address, phone, email address, user IDs and passwords, billing information, transaction, credit card information and contact preferences.

Anonymous (non-personal) data we collect may include the pages visited on our website, unique URLs visited within our website, browser type and IP address. Most anonymous data is collected via cookies (see below) or other analysis technologies.

From time to time, we may share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

To help us improve the quality of our website, we use an external service that provides real-time reporting on the use of our website, including page views, unique views, unique visitors, repeat visitors, frequency of visits, and peak-volume traffic periods. We do not use this service to gather, request, record, require, collect or track a user’s personally identifying information.

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). We do not knowingly collect personal information from children under 13 and our products and services do not target information to children under 13. Our sites are not intended to solicit information of any kind from children under 13, and we have designed our sites to block our knowing acceptance of information from children under 13 whenever age-related information is requested.

It is possible that by fraud or deception by others, we may receive information pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by emailing us.   This website is committed to protecting the privacy needs of children and we encourage parents to take an active role in their children’s online activities and interests.

How We Use the Information We Collect

This website uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, and to personalize promotional offers.

Credit card information is used only for payment processing and fraud prevention, and is not used for other purposes.  We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information except for the purpose of providing these services.

We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not permitted to use personally identifiable information except for the purpose of providing these services.

Data collected online may also be combined with information you provide through other sources, such as conferences or personal contacts with members of the website.

Opt-Out Policy

From time to time, we send emails and other information to users about our website and its activities.  We may also send you information from other like-minded organizations whose products or services we think you might find interesting.  Our site provides users the opportunity to opt out of receiving such communications from us at any time.  To opt out, please send an email or mail your request to:

TheKnee.com, Box 11015 Newport Beach, CA 92658.

Access & Accuracy

We strive to keep your personally identifiable information accurate. We have put in place managerial data standards review processes and technological tools to maintain customer data accuracy. We will provide you with access to view and change your information. To protect your privacy and security, we also take reasonable steps to verify your identity before granting access to your data. Certain areas of our website may limit access to specific individuals through the use of passwords and other personal identifiers.

If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove the personally identifiable information you provided to us. This can usually be done by emailing us at contact@theknee.com.

Security

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the information, we have in place appropriate physical, managerial procedures to safeguard the information we collect.

We use SSL (Secure Sockets Layer) encryption when collecting or transferring sensitive data such as credit card information. Credit card numbers are only used for processing payments and are not used for other purposes. Our efforts to protect credit card fraud help protect your financial data security.  This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes a firewall and 24-hour monitoring of site activities by our hosting service provider as well as 128-bit SSL encryption (where allowable by law) on all transaction-oriented operations between you and our transaction service provider.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Cookies

Our website uses “cookies.”  A “cookie” is a small data file transferred by our website to your computer’s hard drive containing information that helps us make your experience of using our website more individualized, personalized and convenient. We send cookies when you visit and surf our site, make purchases, request information, or register yourself or for certain services. Accepting the cookies used on our site does not give us access to your personally identifiable information, but we may use the cookies to identify your computer. Some cookies are “session” cookies, meaning the cookie is removed from your computer after you leave our website or quit your browser. The aggregate information collected by cookies also helps us to analyze traffic patterns at our site. This can enable us over time to provide a better experience on our site by improving content or personalization and make it easier to use. Cookies that remain on your computer are often called “permanent” cookies. These types of cookies are used to facilitate shopping, personalization and registration services.

Most web browsers automatically accept cookies, but you can usually adjust the preferences on your browser to refuse cookies, selectively accept certain cookies or notify you each time a website attempts to place a cookie on your computer. If you refuse to accept cookies, there may be certain features of our site that will not be available to you and some web pages may not display properly.

The cookies we place on your computer are not shared with or revealed to other sites, nor do we look at the cookies that have been placed on your machine by other websites.

We may post third-party ads on its own website. If you view a web page as a result of an ad on our website the online media company/advertiser may place a cookie on your computer. This allows the online media company/advertiser to recognize your computer when it is used to return to that site and to measure advertising response. This data is anonymous and is not linked to personal data on your computer or our database. To prevent online media companies/advertisers from placing cookies on your computer, you will need to visit each media company’s website and use their cookie removal (opt-out) process (see “Opt-Out Policy” above).

Conditions of Use, Notices and Revisions

We will always use information in accordance with the privacy policy under which the information was collected.  However, our business changes constantly, and our privacy policy may change as well.  If we decide to change our privacy policy, we will post the changes here so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will then have a choice as to whether or not we may use their information in this different manner.  We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

If you have any concern about privacy at www.theknee.com please send an email and we will try to resolve it.

Contacting Us

We value your comments and opinions. If you have comments or questions about our privacy policy or need help to remove your name from our database please email us.

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